What we offer

Tailored surveys

We design tailored customer experience surveys for sports organisations and the hospitality industry, ensuring that valuable feedback goes directly to your company. This proactive approach will help you address potential issues in an attempt to avoid negative ‘word-of-mouth’ comments.

Customer experience

A customer experience survey is a tool used by businesses to gather feedback from customers about their overall experience with the company's products, services or brand.

What will you gain?

The goal of the surveys is to understand customer satisfaction, identify areas for improvement, identify training requirements and enhance the overall customer experience.

This is likely to result in improved income and additional profit for your business.

'How likely are you to recommend' is a great indicator as to what your clients think of your company. Results in this area will be provided as a ‘Net Promoter Score’ which is widely recognised throughout all industries.

Weblink or QR code

Your survey will be provided as a weblink and/or QR code so that you can add to any literature/posters accessible to your customers. Responses will be received into your email inbox so that you can identify any issues immediately. Raw data will be provided on a monthly basis, covering all of the feedback received during that particular month for your own analysis.